In law, as in life, things can change quickly—and not always for the better. When it comes to legal malpractice insurance, a sudden shift usually means one thing: a claim has been filed against you.
If that ever happens, there are several important steps you’ll need to take. But one step matters more than all the others:
Report the claim or potential claim immediately.
This cannot be overstated. As soon as you become aware of an issue, you should contact your carrier—whether by phone, email, mail, or fax. However you choose to report it, just make sure you do.
At INF, we encourage clients to include us on all claim-related correspondence. This allows us to follow up directly and ensure proper documentation is in place from the beginning.
You might think reporting a claim is a no-brainer—but too many insureds hesitate or delay. Why?
Denial: Hoping the issue will disappear
Discomfort: Avoiding the stress of reliving the situation
Delay: Believing there’s more time than there actually is
Unfortunately, these delays can lead to devastating consequences. When a claim is finally reported late, coverage can be denied—simply because of the timing. This is not a situation you want to be in.
So here’s the bottom line:
If you suspect a malpractice claim is coming, report it immediately.
Think of it as giving yourself a free shot from a buried lie. It’s the first—and most critical—step in protecting yourself, your firm, and your future.
We recently published a brand-new book titled Game Over! Not Today and the best part? It’s absolutely free. This guide is designed to help business owners like you understand the ins and outs of cyber liability insurance, and more importantly, how to protect your business from the growing threats in today’s digital landscape.
Why You Should Download It
Cyber threats aren’t just a big-business problem anymore. Small and mid-sized businesses are increasingly being targeted by hackers, and unfortunately, many are caught unprepared. That’s exactly why we wrote this book—to demystify cyber insurance and give you the tools and knowledge to confidently face these challenges.
Every chapter in this book offers valuable insights, but there are two chapters I really want you to pay close attention to: Chapter 6 and Chapter 8. These contain immediate, actionable advice that could make all the difference if your business ever experiences a cyber event.
🔐 Chapter 6: Building a Strong Incident Reporting Process
When a cyberattack happens, chaos can follow—unless you have a plan. Chapter 6 walks you through exactly how to build a strong incident reporting process, so you’re not left scrambling in the heat of the moment.
Inside, you’ll learn:
Who you need to contact (with phone numbers and email addresses already laid out)
What your immediate next steps should be
How to document and report the incident to your insurance carrier
What details are critical to have on hand before something goes wrong
This chapter ensures that when you’re hit with a cyber event, you’re not asking, “What do I do now?”—because you’ll already know.
👥 Chapter 8: The Importance of Employee Education
Your employees are your first line of defense, and Chapter 8 dives deep into why education and engagement are critical. A team that understands what a cyberattack looks like—and feels confident raising their hand when something seems off—can prevent a bad situation from getting worse.
You’ll discover:
How to create a team-oriented cyber-safe culture
What to include in your employee training
Why employee involvement in your cyber response procedures is non-negotiable
From phishing emails to ransomware, your team needs to know what to look for and how to act fast—and this chapter gives you the playbook to make that happen.
Your Next Step: Download the Book
If you’ve ever felt unsure about cyber liability insurance or what steps to take if your business is attacked, this book is for you. It’s practical, straightforward, and best of all, it’s free.
I’ve been working hard behind the scenes, and I’m thrilled to finally share some exciting news — I’ve completed my book on cyber liability insurance, and I want you to have it for free!
The book, titled Game Over, Not Today, is designed to be your roadmap for preparing your office to defend against cyber threats, while also demystifying the coverages found in a typical cyber liability policy.
Through the experiences of two fictional small businesses — Legal Eagles LLC and Helping Hands Chiropractic Corp. — you’ll follow their journeys navigating the cyber landscape using smart risk management practices and the right insurance coverage. I’ve included real-world examples and simple, effective explanations of policy terms and definitions to make even the most complex topics easy to understand. Whether you’re just starting out or looking to strengthen your current protections, this book will help you upgrade your cyber defense strategy.
Why did I write this book?
One of the most common questions I hear from clients and prospects is, “I don’t even know what cyber liability is — why would I need to insure against it or implement cybersecurity systems?” This book answers that question and many others. It was written with the goal of helping you better understand the cyber risks your business faces every day, and why taking action now is so important.
Here’s what you’ll get from the book:
A clear understanding of cyber liability insurance
Real-life solutions to common cyber exposures
Practical steps to enhance your office’s cybersecurity
Peace of mind — and it won’t cost you a dime!
In fact, by applying the strategies outlined in the book, you could end up saving money by reducing the likelihood of a cyber claim in your business.
Getting your free copy of “Game Over, Not Today” is easy.
Don’t miss out on this opportunity to strengthen your business against today’s growing cyber threats. It’s a quick, valuable read that could make all the difference!
I had the opportunity to attend the RBC Heritage and watch some of the world’s best golfers up close. As impressive as the athletes were, I found myself equally captivated by their caddies.
These pros weren’t just carrying clubs—they were walking the course, mapping out every bunker and green, noting pin placements, and essentially acting as strategists for every single swing. They knew the course like the back of their hand and had prepared for every possible scenario. It got me thinking…
Who’s the caddie in your law practice?
As attorneys, you juggle a lot—client meetings, court appearances, case research, filing deadlines, and firm management. But like the pros on the PGA Tour, even the most talented lawyers can’t win alone. Success isn’t just about doing it all yourself—it’s about knowing who’s walking beside you.
Think about it:
Who’s helping you read the green? In other words, who’s helping you navigate the unpredictable twists and turns of your cases?
Who’s helping you avoid the sand traps? Are you keeping up with the latest case law and compliance updates to steer clear of costly missteps?
Who’s helping you prep the course? Is your team proactively setting you up for success—whether it’s paralegals, support staff, your marketing agency, or trusted advisors?
It’s tempting to want to be the player, the coach, and the caddie all at once. But that’s a tough (and exhausting) game to win. Just like the pros, you need someone in your corner helping you make the right calls, spot the risks, and keep your eye on the pin.
So I’ll ask again: Who’s your caddie?
Whether it’s someone managing your operations, reviewing insurance and compliance, or supporting your client intake and marketing, having the right help is what turns good attorneys into great ones.
I wanted to take a moment to share something important with you: the additional benefits you receive as a valued client of Integrity First Corporation.
Today, I’m not discussing policies or coverage–Instead, I’d like to highlight the exclusive resources and value-added tools available to you as part of the Integrity First community. These tools are designed to streamline your processes, enhance risk management, and keep you informed and empowered.
1. Your Personal, Secure Client Portal
One of the best perks we offer is access to our secure client portal, built on Citrix ShareFile with state-of-the-art encryption. With this portal, you have 24/7 access to your policies and applications, 365 days a year.
You can:
Create your own username and password
Send and receive encrypted emails
Upload documents directly to me
Complete and forward renewal applications with just a few clicks
It’s a sleek, secure, and incredibly helpful tool. If you’re not using it yet, I highly encourage you to log in and see how it can simplify your policy management.
2. Bi-Weekly Risk Management Emails
Every two weeks, we send out valuable emails to all of our clients. These include:
Risk management tips
Updates on emerging trends in legal malpractice
Articles on what to watch out for in cybersecurity and professional liability
Our goal is to keep you ahead of the curve so you can protect your practice with confidence.
3. Educational Videos
In addition to email updates, we also create and share short videos every couple of weeks. These videos cover topics like:
Legal malpractice insurance insights
Cyber insurance essentials
Tips for completing your insurance applications correctly
Industry news you need to know
We keep things practical and relevant — no golf stories, I promise! Just actionable content to help you stay informed.
4. Free Webinars and Live Events
We regularly host free webinars featuring expert speakers in legal malpractice and cyber liability. These webinars often come with CE credits, so not only are they educational, but they can also help you fulfill ongoing education requirements at no cost. Be on the lookout for announcements via email — they fill up quickly!
5. A Wealth of Resources on Our Website
Our website is a hub of valuable information. It’s home to every single video we’ve created — over 150 and counting! You can browse, watch, and learn at your convenience. We also have articles, risk management resources, and tools designed to help you navigate complex insurance topics with ease.
When you become an insured client with Integrity First Corporation, you gain access to so much more than just insurance coverage. We’re here to support you, educate you, and make managing your professional risks as simple as possible.
If you’re not already taking advantage of these resources, I encourage you to start today! Log in to your portal, check out our latest video, or register for an upcoming webinar.
